CONTACT US & POLICIES

 

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Contacting a herbalist or health adviser can be a difficult task. Asking for personal well-being assistance is well personal!  So, rather than telling you why or when, or ever suggesting that you do… we just want you to know that when you are ready we’ll be here for you to reach out in any way you like.


Company Contact Information:

Email: emory.theherbalbrain@gmail.com

 

THE HERBAL BRAIN, LLC  (formerly Magic Stone Herbals)

Dr. Emory E Prescott

PO Box 275

Sylva, NC 28779


Shipping Policy:  We typically are able to ship items within 72 hours of receiving your order.  Method of shipping is “Priority Mail” with the USPS – United States Postal Service.  Most shipments are in transit for two (2) days.  Some herbal products contain ingredients that take weeks to infuse so if inventory is low we may notify you to see if you are willing to wait, or want to change or cancel your order.


Refund Policy:

We want to make sure you are 100% happy with your purchase. All returns must be made within ten [10] days of receiving your order. Please contact us at emory.theherbalbrain@gmail.com.  You will be asked to list the reason for the return and why you are dissatisfied with our product(s).  You will need to return ship your items via USPS Priority Mail services, with tracking information.


Privacy Policy of THE HERBAL BRAIN:

Here at theherbalbrain.com, owned by THE HERBAL BRAIN, LLC, we have the utmost respect for our customers’ privacy and protection.  THE HERBAL BRAIN, LLC does not release or sell any information gathered about our customers to any outside agencies.  Information gathered from our website customers may contain personally identifiable information, including but not limited to name, phone number, postal address, and items purchased. Any information that we gather from our customers may at times be used internally for  our own research purposes (where customer information is compiled anonymously), to help us identify or contact customers, or for customer sales analysis.

Whenever you visit theherbalbrain.com we collect information that your browser sends to us, called log data.  This log data may include information such as your computer’s Internet Protocol (IP address), pages of our site that you visit, the time and date of your visit, and other statistics.  Any service providers we use, such as our website host provider, may at times have access to your personal information.  They are obligated not to disclose or use the information for any other purpose.  This site uses commercially acceptable means of security.  We do not link to other sites.  Our services do not address children, and we do not knowingly collect personal identifiable information on children.   We may update our privacy policy from time to time, thus we advise you to review this page periodically for any changes.  Will notify you of any changes by posting the new privacy policy on this page.  If you choose to use our website then you agree to the collection and use of information in relation with this policy.

If you have any questions or suggestions about our privacy policy, do not hesitate to contact us.  Any privacy concerns should be directed to emory.theherbalbrain@gmail.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.